Hotels · Health · International
See a Doctor in Saint-Jean-de-Luz — Medical Help for Travelers
Feeling unwell far from home? Talk to a doctor by video during your stay in Saint-Jean-de-Luz.
A sheltered bay, a family beach, a border twenty minutes away: in July and August Saint-Jean-de-Luz holds a population unrecognisable from the rest of the year.
DotKtor is a telehealth service for travellers, tourists and hotel guests who need medical help abroad. Request a video teleconsultation from your phone, without unnecessary trips.
Create my account and request a teleconsultationAt a glance
- Service
- Online video doctor consultation
- Location
- Saint-Jean-de-Luz, France
- Ideal for
- Travelers, tourists and hotel guests who need a doctor during their stay
- Doctors
- French-registered doctors (Ordre des Médecins) practising in France
- Languages
- French, English, Spanish, Italian, Portuguese — subject to medical availability
- Availability
- Day and night — subject to medical availability
- Pricing
- From €80 (8am-8pm), €100 (8pm-8am)
- Prescription
- If medically appropriate — valid in any French pharmacy
Payment is made directly by the patient before the consultation, and the price is shown before you book. For any urgent or worrying situation, call the emergency services immediately: 15 or 112.
How it works
- Create an account and request a consultation.
- Get connected with a doctor by video.
- Receive advice and, if appropriate, a prescription valid in any French pharmacy.
The consultation covers common health problems that can arise while travelling.
Consulting in Saint-Jean-de-Luz
A former Basque fishing port tucked into the back of a bay, Saint-Jean-de-Luz draws French and Spanish families. The border a few kilometres away makes it a place shared between the two countries.
Getting medical care while staying in Saint-Jean-de-Luz
The commune's population doubles in summer with no matching change in medical provision. Practices are full from the first days of July. In an emergency, call 15 or 112.
When Saint-Jean-de-Luz is busiest
The season is concentrated in July and August, extended into September by the mild climate. Stays are long for a coastal resort, often a fortnight, mostly in rentals.
English-speaking doctors used to international patients
Consultations are carried out by doctors registered with the French Medical Council (Ordre des Médecins) who practise in France, and experienced in caring for international patients during their stay. Subject to medical availability, an English-speaking doctor can take your consultation, so you can describe your symptoms without a language barrier.
Frequently asked questions
How can I see a doctor in Saint-Jean-de-Luz by teleconsultation?
Create your DotKtor account, submit your request, then access a video consultation with an available doctor. The service is designed to make it easier to reach a doctor during a stay or a trip.
I’m on holiday in Saint-Jean-de-Luz and I don’t feel well: is DotKtor suitable?
Yes. DotKtor lets you request a video medical teleconsultation without having to look for an available doctor's office on site.
Does DotKtor replace emergency services?
No. In the event of a life-threatening emergency, severe faintness, chest pain, breathing difficulty, neurological signs or any worrying situation, call 15 or 112 immediately.
Can I get a prescription?
A prescription can be issued only if the doctor considers it necessary and medically appropriate after the consultation.
Is the consultation available in several languages?
Yes — subject to medical availability, DotKtor can offer doctors who speak French, English, Spanish, Italian or Portuguese.
How much does a consultation cost?
The price is shown before you book: €80 from 8am to 8pm and €100 from 8pm to 8am. Payment is made directly by the patient before the consultation, with no subscription and no hidden fees.
Can I use my prescription in a French pharmacy?
Yes. Consultations are carried out by doctors registered with the French Medical Council (Ordre des Médecins) who practise in France, so a prescription issued during the consultation is valid in any French pharmacy.
Can I claim the consultation on my travel insurance?
A detailed receipt is issued after the consultation, which you can submit to your travel insurance or assistance provider. Reimbursement depends on your own policy.
What is the difference with the emergency services?
DotKtor is a teleconsultation service for common health problems during a stay; it is not an emergency service. In an emergency, or if you have any doubt, contact the local emergency services immediately by calling 15 or 112.
I have a rental for two weeks — can I consult more than once?
Each teleconsultation is a separate request; nothing prevents you from making another during the same stay.
Do I have to go into the town centre?
No, the consultation happens by video from your accommodation.
In an emergency, call 15 or 112.
DotKtor is not a substitute for the emergency services. In the event of a serious symptom, severe pain, faintness, breathing difficulty or any doubt about an emergency, contact your local emergency services immediately.
Understanding the French healthcare system
Cities near you
DotKtor positioning
- DotKtor is an appointment-booking platform that connects patients with independent doctors.
- DotKtor is not a healthcare establishment.
- DotKtor does not provide diagnoses.
- DotKtor is not a substitute for emergency services. In a medical emergency, call 15 (SAMU) or 112 immediately.
- All medical care is provided by independent doctors.
- Any prescription is issued solely at the doctor's discretion, when medically appropriate.
DotKtor does not provide medical advice. DotKtor does not store medical records. DotKtor is not a healthcare provider.